OrbitSub Legal & Trust Center

Refund & Cancellation Policy

Our 14-day first-purchase money-back guarantee, automatic 100% instant refunds on checkout anomalies or duplicate subscriptions, renewal refund rules, and step-by-step cancellation guide.

Effective date: 1 October 2026Last updated: 25 October 2026Jurisdiction: New Delhi, India (Global Compliance)

This Refund & Cancellation Policy explains when and how you can cancel a paid subscription or receive a refund from OrbitSub, a sole proprietorship owned and operated by Karan in New Delhi, India, and registered as a micro enterprise under the Udyam (MSME) scheme of the Government of India ("OrbitSub", "we", "us", or "our"). It forms part of our Terms of Service and works together with our Payment & Billing Policy, in full compliance with the Indian Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and applicable international consumer protection laws.

1. Summary at a Glance

Scenario	Eligibility & Window	Refund Amount	How It Is Processed
Checkout error, failed activation, or duplicate subscription	Automatic & immediate (no action needed)	100% full instant refund	Triggered automatically by our billing engine via PayPal (`AUTO_REFUNDED`) with an instant email receipt
First-time paid subscription (14-Day Money-Back Guarantee)	Within 14 calendar days of your initial subscription purchase, provided metered paid allowances have not been substantially consumed	100% full refund	Request via team@orbitsub.com or /contact (category Billing); refunded to your original PayPal funding source
Unintended recurring renewal (Monthly or Yearly)	Within 72 hours (3 calendar days) of the renewal charge if no paid metered features were used in the new period	100% full refund of the renewal charge	Request via team@orbitsub.com or /contact (category Billing)
Extended unscheduled platform outage	Unscheduled downtime exceeding 24 consecutive hours during a paid period	Pro-rata refund or billing credit	Request via team@orbitsub.com within 30 days of the incident
Voluntary mid-cycle cancellation after 14 days	Anytime via Settings → Billing	No partial-period refund, but you keep full paid access until `currentPeriodEnd`	Self-serve in Settings → Billing → Cancel subscription

2. Automatic 100% Instant Refunds (`AUTO_REFUNDED`)

You never have to worry about losing money to a technical glitch or double charge on OrbitSub. Our PayPal billing engine includes automated compensating reversal logic:

Failed post-approval activation: If you approve a payment on PayPal but a network or database error prevents your Pro or Max plan from activating on your Account, our server immediately cancels the PayPal billing agreement and issues a 100% instant refund of any captured sale.
Accidental duplicate subscription: If two checkout tabs complete approval for the same plan and interval on your Account, our server keeps your primary subscription active and automatically cancels and refunds 100% of the duplicate subscription.
Instant email confirmation: Whenever an automatic refund is triggered, our system sends an immediate email receipt to your registered address listing your PayPal Subscription ID, Sale ID, Refund ID, and refunded amount.

3. 14-Day First-Purchase Money-Back Guarantee

If you subscribe to a paid plan (Pro or Max, monthly or yearly) for the first time and decide within fourteen (14) calendar days of your initial payment that OrbitSub is not the right fit for your research workflow, you are entitled to a 100% full refund, subject only to our fair-use guard against quota exhaustion:

Fair-use condition: Because AI research generation incurs immediate upstream compute costs, a full 14-day refund is available provided you have not consumed more than 20% of your plan's monthly metered AI allowances (or more than 3 Deep Research papers / 10 Fast Drafts) during that 14-day window. If you have used the plan lightly to test the platform and are unsatisfied, we refund you in full, no friction and no hidden fees.
EU / UK / EEA statutory right of withdrawal: If you are a consumer residing in the European Economic Area or the United Kingdom, this 14-day guarantee operates alongside (and never diminishes) your statutory 14-day cooling-off right under the Consumer Rights Directive / Consumer Contracts Regulations.

4. Renewal Charges & Plan Changes

72-hour grace window on unintended renewals: If your monthly or yearly subscription renews automatically and you forgot to cancel beforehand, contact us within seventy-two (72) hours of the renewal charge. Provided you have not used paid metered allowances during the new billing cycle, we will cancel the subscription and refund 100% of the renewal payment.
Upgrades: When you upgrade or switch intervals, your previous PayPal subscription is automatically cancelled so you are never billed twice in future periods. If you need a pro-rata adjustment when switching from monthly to yearly within 7 days of a monthly charge, contact us at team@orbitsub.com and our billing team will credit or refund the overlapping monthly charge.
Account termination for policy violations: If your Account is suspended or terminated for a material breach of our Terms of Service, Community Guidelines, or Use of AI Policy (such as abuse, fraud, or unlawful content), you are not entitled to a refund for the unused portion of your billing period, except where mandated by law.

5. How to Cancel Your Subscription

You are in complete control of your subscription and can cancel at any time in two ways:

Inside OrbitSub (Recommended):
- Sign in and go to Settings → Billing.
- Click Cancel subscription and confirm.
- Your subscription is immediately marked to end at the close of your current billing cycle (cancelAtPeriodEnd). You will not be charged again, and you continue to enjoy all Pro or Max features until your currentPeriodEnd date shown on screen.
Directly inside PayPal:
- Sign in to paypal.com, navigate to Settings → Payments → Automatic payments, select OrbitSub, and click Cancel.
- PayPal notifies our server via verified webhook (or you can click Sync with PayPal in Settings → Billing to update your status instantaneously).

6. How to Request a Refund & Processing Timelines

How to submit a request:
- Email team@orbitsub.com from the email address registered to your OrbitSub Account, or submit a ticket via our Contact page with the category set to Billing.
- Please include your username (@username) or PayPal Subscription ID (I-...) and a brief note explaining your request.
Our SLA & settlement timeline:
- Acknowledgement: Within twenty-four (24) hours of receiving your request.
- Review & execution on PayPal: Within three (3) business days, we review the request, execute the refund directly through the PayPal API, and email you the PayPal Refund ID.
- Settlement to your bank or card: PayPal credits balances immediately; refunds to a credit card, debit card, or bank account linked to PayPal typically appear on your statement within five (5) to seven (7) business days depending on your card issuer or bank.

7. Chargebacks & Friendly Dispute Resolution

If you ever notice an unfamiliar or unexpected charge from OrbitSub on your PayPal account, please reach out to us at team@orbitsub.com before filing a formal PayPal dispute or bank chargeback. Because our support and engineering teams have direct access to our payment audit ledger (PaymentEventLog) and one-click PayPal refund controls, we can almost always resolve and refund any legitimate billing issue within 24 to 72 hours — much faster than a formal bank dispute cycle.

If you remain dissatisfied with any billing decision, you may escalate the matter to our Grievance Officer (Karan) at team@orbitsub.com under our Grievance Officer Policy (effective date: 1 October 2026; last updated: 25 October 2026).